Are you a retail business owner looking to enhance your customers’ overall experience? The retail industry is a competitive one, and you should use every interaction with your customer as a way to establish trust—and repeat business, as a result. It can take many positive interactions to build loyalty with your customers, but only one bad one to break it.
That’s why taking the time to customize every part of a customer’s journey, especially delivery, is so important. If you’re a business owner in Columbus, OH, and you sell items that require any kind of delivery, knowing the difference between inside delivery and white glove delivery is crucial. Here’s everything you need to know about getting your items to your clients in the best way possible.
What is inside delivery?
Although the name may suggest otherwise, with inside delivery, your delivery team leaves the customer’s shipment on their doorstep, garage or driveway. If your Columbus, OH business sells big or bulky items, or items that require some complex installation, choosing inside delivery means you’re leaving a lot of the grunt work to your customers.
As you might expect, it can be pretty bewildering to the average person if they need to figure out how to maneuver large items through doorways, up or down stairs or through tight squeezes. This option is best when you have items that the average person can easily move and set up without a ton of hassle. Other situations where inside delivery is ideal include:
- Delivery of goods that are sensitive to the elements of nature, but don’t require extensive installation.
- Delivery of goods to a business—they’ll likely want them securely brought inside.
- Delivery of large quantities of goods.
What is white glove delivery?
White glove delivery services provide extra convenience and care for your customers. A white glove delivery team is professionally trained to handle and install certain items. The extent of the services depends on the type of item your selling, the customer’s needs and how much they’re willing to pay for shipping. Typically, a white glove delivery team will bring the shipment into the customer’s residence or business and place it where they want it. Additional services include removing packaging materials, installation when necessary and completing any cleanup associated with the delivery. White glove services are recommended if the products you sell require delivery in the following situations:
- Delivery of fragile or high-value items that require extra packaging and careful handling.
- Delivery of items that require complex installation.
- Delivery of awkward items that may be difficult for the average customer to maneuver.
- Delivery that requires real-time tracking during transit.
When it comes to pleasing your customers, remember that every interaction they have with your business and product is important. Hiring the right inside delivery or white glove delivery team in Columbus, OH shows customers you care. Contact the team at Quality Experienced Moving, Inc. to give you peace of mind that this crucial last step of every purchase is a satisfying one.