Regardless of what industry you’re in, making sure your customers are satisfied is priority number one. That means making the most of every interaction you have with them. In the world of ecommerce, where direct contact with customers is almost nonexistent, maximizing the impact of every customer interaction is crucial.
That’s where white glove delivery comes into play. If you’re not planning out white glove logistics in Columbus, OH, you could be missing out on satisfied customers and repeat business.
What is white glove delivery?
For those business owners who may not know, white glove delivery is like the premium version of traditional delivery. Sometimes called last mile delivery, white glove delivery doesn’t stop at dropping your package off at the door.
White glove delivery sees your goods handed to the owner, along with a host of services that can be catered to your specific product. For example, if you’re shipping furniture, white glove delivery involves unboxing and assembling that furniture, not just delivering it. If you’re delivering expensive or sensitive materials, white glove storage and delivery in Columbus, OH involves handing off the package to your customer directly and, if need be, discreetly.
Grab repeat business
When you’re working through an ecommerce storefront, captivating your customers and earning repeat business is absolutely crucial. Repeat customers spend as much as 300 percent more than other customers, they’re universally easier to sell your product to and they’re cheaper to maintain than new customers. Perhaps best of all, repeat customers are far more likely to recommend your business to other consumers, and that’s advertising you can’t buy.
In a sea of look-alikes, white glove delivery can go a long way toward distinguishing your business by drawing attention directly to your product. White glove delivery also stresses to your clients the importance that you place on customer satisfaction, and that’s never a bad thing.
Avoid package theft
In 2019, the United States shipped and received millions of dollars’ worth of packages. According to some numbers, 44 percent of US residents receive at least one package a week. Another 45 percent get at least one package a month. Of those people, a little over half (about 56 percent) have had a package stolen from their front porch.
That merchandise isn’t free. As a business owner, the cost comes out of your pocket. On average, it costs about $109 to replace those parcels. That’s straight-up lost capital.
Enjoy high-quality delivery
At Quality Experienced Moving, Inc., we excel at white glove logistics in Columbus, OH. It doesn’t matter what you’re sending to your valued customers—our courteous and highly-skilled team will make sure it gets there, guaranteed. We’ll treat your clients as if they were our very own.
For nearly two decades, we have served the extended Columbus area with premier commercial delivery service, courier service, warehousing and so much more. Whether you’re a locally-owned mom-and-pop shop or an international chain like our partners at Home Depot or Pottery Barn, we have the equipment and the skills to get your product there on time and in one piece.